Privacy Policy

1. Information We Collect

Depending on how you interact with Bay Garage, we may collect the following categories of information.

Contact Information

This may include:

• Name
• Email address
• Telephone or mobile phone number
• Mailing or service address when provided
• Project ZIP code

Project and Service Information

When you request information, schedule a consultation, or become a customer, we may collect information such as:

• Services or products you are interested in
• Information about your garage, home, or project
• Project specifications and preferences
• Appointment and scheduling information
• Estimates, proposals, invoices, and transaction history
• Communications regarding your project
• How you heard about Bay Garage

We may also receive photographs, measurements, plans, or other project-related information that you voluntarily provide to us outside of our website, including by email or text message.

Payment and Transaction Information

When you make a payment, payment information may be collected and processed by third-party payment and business-management providers, including Stripe and Jobber.

Bay Garage generally does not receive or store your complete payment card number. Payment information is handled by the applicable payment processor in accordance with its own privacy and security practices.

Communications

We may retain information you provide when you:

• Submit an online form
• Call, email, or text us
• Request an estimate or consultation
• Schedule or manage an appointment
• Respond to surveys or requests for feedback
• Leave a review or communicate with us regarding a review
• Contact us with a question or concern

Employment Applicant Information

If you apply for a position with Bay Garage, we may collect information such as:

• Name and contact information
• Resume
• Employment history
• Skills and qualifications
• References
• Other information you voluntarily provide as part of the application process

Information Collected Automatically

When you visit our website, our website and the companies that help us operate it may automatically collect certain technical and usage information.

Depending on the technologies in use, this may include:

• Internet Protocol (IP) address
• Browser and device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General geographic information derived from an IP address
• Website interaction and usage information
• Cookies and similar technologies

This information may be used to operate, secure, maintain, analyze, market, and improve our website, services, and business.

2. How We Collect Information

We may collect personal information:

• Directly from you when you complete a website form, contact us, make a payment, request a consultation, communicate with us, or apply for employment;
• Through our customer relationship management and business systems, including Jobber;
• Through payment processors, including Stripe;
• Automatically through our website and related technologies; and
• From service providers that assist us in operating our business and website.

3. How We Use Your Information

Bay Garage may use personal information to:

• Respond to questions and inquiries;
• Schedule consultations, appointments, and services;
• Prepare estimates, proposals, designs, and project recommendations;
• Provide and manage products and services;
• Communicate with you regarding your project;
• Send appointment reminders and service-related messages;
• Process payments and maintain transaction records;
• Provide customer support;
• Follow up regarding estimates, projects, or completed services;
• Send marketing or promotional communications where permitted by law;
• Request customer feedback or reviews;
• Improve our website, products, services, and customer experience;
• Analyze website traffic, marketing performance, and business operations;
• Maintain and protect our website and business systems;
• Prevent fraud, misuse, and security incidents;
• Maintain business, accounting, warranty, and legal records;
• Evaluate job applicants;
• Comply with applicable laws, regulations, court orders, and legal obligations; and
• Establish, exercise, or defend legal claims.

We may also use information for other purposes disclosed to you at the time the information is collected or with your consent.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, web beacons, local storage, scripts, and other similar technologies (“Cookies and Similar Technologies”) to operate the website, improve its functionality, understand how visitors interact with it, measure the effectiveness of our marketing, and provide a more relevant experience.

These technologies may be placed or operated by Bay Garage or by third-party service providers that provide website hosting, analytics, advertising, marketing, communications, security, or other services to us.

Cookies and Similar Technologies may collect information such as:

• Internet Protocol (IP) address;
• Device and browser type;
• Operating system;
• Pages viewed and actions taken on the website;
• Date and time of visits;
• Referring and exit pages;
• General geographic information;
• Website interactions and navigation patterns;
• Advertising or campaign information; and
• Other technical or usage information.

We may use different categories of cookies and similar technologies, including:

Essential Technologies

These technologies help the website operate properly and may be necessary for functions such as security, navigation, forms, and website functionality.

Analytics and Performance Technologies

We may use analytics and performance technologies to understand how visitors find and use our website, evaluate website traffic and performance, identify problems, and improve our website, products, services, and customer experience.

Advertising and Marketing Technologies

We may use advertising and marketing technologies to measure the effectiveness of advertising campaigns, understand whether visitors arrived through particular advertisements or marketing channels, create audiences, and deliver or measure advertisements on third-party websites, applications, or platforms.

Depending on the services we use from time to time, these technologies may allow an advertising or technology provider to recognize a browser or device across different websites or services.

Third-party technology providers may use information collected through these technologies in accordance with their own privacy policies and terms.

The specific vendors and technologies used on our website may change from time to time as we update our website, marketing, and business systems.

Most web browsers allow you to manage, block, or delete cookies through browser settings. Certain browsers, devices, advertising platforms, and other services may also provide additional privacy or advertising preference controls.

Disabling certain technologies may affect the functionality or performance of portions of our website.

5. Analytics, Advertising, and Marketing Technologies

Bay Garage may use third-party analytics, advertising, marketing, and website-performance services to help us understand website usage, improve our services, measure marketing performance, and promote our business.

These services may include, now or in the future, platforms or technologies provided by companies such as Google, Meta, Microsoft, or other analytics, advertising, marketing, call-tracking, website-performance, or technology providers.

For example, these services may be used to:

• Measure website traffic and visitor activity;
• Understand how visitors use and navigate our website;
• Determine how visitors found our website;
• Measure the effectiveness of advertisements and marketing campaigns;
• Improve website performance and user experience;
• Understand which services or content are of interest to visitors;
• Attribute inquiries, calls, or website activity to marketing sources;
• Create advertising audiences;
• Display advertisements to people who have previously interacted with our website or business; and
• Measure the effectiveness of those advertisements.

When these services are enabled, third-party providers may use Cookies and Similar Technologies and may collect information about your device, browser, IP address, website interactions, and activity over time.

Depending on the service, some providers may combine information collected through our website with information they receive from other websites, applications, advertisers, or sources, subject to their own privacy policies and applicable law.

The particular analytics and advertising services used by Bay Garage may change from time to time without requiring a revision to this Privacy Policy, provided that our use of those services remains consistent with the practices described in this Privacy Policy and applicable law.

Where required by applicable law, we will provide appropriate notices, choices, consent mechanisms, or opt-out methods relating to these technologies.

6. How We Share Information

Bay Garage does not sell customer contact lists or personal information to unaffiliated third parties for those third parties to independently market their products or services.

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, including the following.

Business and Technology Service Providers

We may provide information to companies that perform services on our behalf, such as:

• Customer relationship management and scheduling providers, including Jobber;
• Payment processors, including Stripe;
• Website hosting, maintenance, and technology providers;
• Analytics, advertising, marketing, and website-performance providers;
• Email and communications providers;
• Accounting and business administration providers; and
• Other vendors that help us provide products or services to you.

These providers may access or process personal information as reasonably necessary to perform services for us or as otherwise permitted by their agreements, privacy policies, and applicable law.

Contractors and Project Service Providers

When necessary to complete a project or provide requested services, we may share relevant information with contractors, subcontractors, suppliers, installers, delivery providers, or other professionals involved in the project.

We limit the information shared to what is reasonably necessary for the applicable purpose.

Professional Advisors

We may disclose information to accountants, attorneys, insurance providers, consultants, or other professional advisors when reasonably necessary.

Legal and Safety Purposes

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law or legal process;
• Respond to a lawful government request;
• Protect the rights, property, or safety of Bay Garage, our customers, employees, or others;
• Investigate fraud or misuse; or
• Enforce agreements or protect against legal liability.

Business Transfers

If Bay Garage is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

7. Sale and Sharing of Personal Information

Bay Garage does not sell customer lists or personal information to third parties in exchange for money.

We may, however, allow service providers, analytics providers, advertising platforms, and other technology providers to collect or receive certain information through our website as described in the Cookies and Similar Technologies and Analytics, Advertising, and Marketing Technologies sections above.

Certain privacy laws may define some advertising-related disclosures of information broadly as a “sale,” “sharing,” targeted advertising, or cross-context behavioral advertising even when no money is exchanged.

To the extent any such law applies to Bay Garage and requires us to provide an opt-out right or other privacy choice, we will provide the required method for exercising that right.

We do not sell or provide customer contact lists to unaffiliated third parties for those third parties to independently market their products or services directly to our customers.

We also do not sell or share mobile phone numbers, text-message opt-in information, or SMS consent information with unaffiliated third parties for their own marketing or promotional purposes.

8. Email and Text Message Communications

Bay Garage may communicate with customers and prospective customers by email or text message through our business systems, including Jobber.

These communications may include:

• Appointment confirmations and reminders;
• Project updates;
• Estimates and proposals;
• Invoices and payment information;
• Customer service communications;
• Follow-up messages;
• Requests for feedback; and
• Promotional or marketing communications where permitted by law.

You may unsubscribe from marketing emails by using the unsubscribe instructions included in the communication, when provided.

You may request that we stop sending promotional text messages by replying STOP or by contacting us.

Opting out of promotional communications does not necessarily prevent us from sending non-promotional communications relating to an existing project, transaction, appointment, payment, warranty matter, or other business relationship where permitted by law.

We do not sell or provide mobile phone numbers, text-message opt-in information, or SMS consent information to unaffiliated third parties for their own marketing or promotional purposes.

9. Payment Processing

Payments may be processed using third-party services, including Stripe and Jobber.

When you submit payment information, that information may be transmitted directly to the applicable payment provider rather than stored by Bay Garage.

Payment processors maintain their own privacy and security practices. We encourage you to review the privacy policies of those providers if you would like additional information about how they process payment information.

10. Data Retention

Bay Garage retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on factors such as:

• Whether you are a prospective, current, or former customer;
• The length and nature of a project;
• Warranty and service obligations;
• Accounting and tax requirements;
• Contractual requirements;
• Legal and regulatory obligations;
• Dispute resolution needs; and
• Legitimate business recordkeeping requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with our business practices and applicable law.

11. How We Protect Information

Bay Garage takes reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

We also rely on reputable service providers, including payment processors and business-management platforms, to maintain appropriate safeguards for information processed through their systems.

However, no website, electronic communication, transmission method, or information-storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of personal information.

12. Your Privacy Choices

You may contact Bay Garage if you would like to:

• Ask what personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of information, where appropriate;
• Update your contact information;
• Unsubscribe from promotional communications; or
• Ask questions about our privacy practices.

We will consider and respond to privacy requests in accordance with applicable law.

In some circumstances, we may need to retain certain information for legal, accounting, contractual, warranty, security, or legitimate business purposes.

We may also need to verify your identity before processing certain requests.

To submit a request, contact us using the information listed in the Contact Us section below.

13. California Privacy Information

California residents may have additional rights regarding their personal information under applicable California privacy laws.

Bay Garage will honor privacy rights and provide disclosures to the extent required by laws applicable to our business and its data-processing activities.

Certain California privacy laws may distinguish between the monetary “sale” of personal information and the “sharing” of information for cross-context behavioral advertising or similar purposes.

As described in this Privacy Policy, Bay Garage does not sell customer lists or personal information to third parties in exchange for money. If our use of advertising or other technologies creates additional obligations under applicable California law, we will provide any notices, opt-out mechanisms, or other privacy choices required by law.

California residents may contact us using the information below with questions or requests concerning their personal information.

14. Do Not Track and Online Tracking Disclosures

Some browsers and devices offer privacy signals or settings intended to communicate a user's preference regarding online tracking.

Because standards governing browser-based “Do Not Track” (DNT) signals are not universally adopted, our website may not respond to traditional DNT signals.

Bay Garage and third-party service providers may use Cookies and Similar Technologies to collect information about interactions with our website as described in this Privacy Policy.

Depending on the technologies enabled on the website, certain third parties may be able to collect information about a visitor's online activities over time and across different websites, applications, or online services.

Some browsers, devices, and privacy tools may provide other mechanisms that communicate legally recognized privacy preferences. Where Bay Garage is required by applicable law to recognize or honor such a signal, we will do so as required.

You may also be able to limit certain tracking or advertising technologies through your browser settings, device settings, advertising-platform preferences, or other privacy controls provided by the applicable third party.

15. Third-Party Websites and Services

Our website may contain links to or integrations with websites, applications, maps, social networks, payment processors, or other services operated by third parties.

When you interact with a third-party service, information you provide to that service is governed by the third party's privacy policy rather than this Privacy Policy.

Bay Garage is not responsible for the privacy or security practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

16. Children’s Privacy

Bay Garage's website and services are intended for adults and homeowners and are not directed to children under the age of 13.

We do not knowingly collect personal information online from children under 13.

If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete the information.

If you believe a child under 13 has provided personal information to Bay Garage, please contact us.

17. Job Applicants

Information submitted by job applicants may be used to:

• Review qualifications;
• Communicate regarding employment opportunities;
• Conduct interviews;
• Verify information provided during the application process;
• Make hiring decisions; and
• Maintain records relating to recruiting and employment as required or permitted by law.

Applicant information may be shared with employees, service providers, or professional advisors involved in the recruiting or hiring process when reasonably necessary.

18. Changes to This Privacy Policy

Bay Garage may update this Privacy Policy from time to time to reflect changes in our business, website, technology, data practices, or legal obligations.

When we update the policy, we will post the revised version on our website and update the “Last Updated” date at the top of the policy.

If we make a material change to the way we collect, use, or disclose personal information, we may provide additional notice when appropriate or required by law.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or personal information Bay Garage maintains about you, please contact: